Recall & communications

• Multi-channel recall

  SMS, email, letter and phone schemes, fully configurable.

  Optical and audiology

• Per-type schemes

  Different schemes per patient type — optical and audiology recalls run side by side.

  Optical and audiology

• Multiple recalls per patient

  Sight test, CL check and hearing review each on their own cycle.

  Optical and audiology

• Preferred channels

  Patient and practice communication preferences respected.

  Optical and audiology

• Automated follow-ups

  Non-responders chased without anyone lifting a phone.

  Optical and audiology

• Collection chasing

  Automated recalls for orders awaiting collection.

  Optical and audiology

• Aftercare touches

  Satisfaction questionnaires and follow-ups for higher-value purchases.

  Optical and audiology

• Between-visit communication plans

  Patients allocated automatically to plans that keep in touch between appointments.

  Optical and audiology

• Full communication history

  Every contact with the patient, on the record.

  Optical and audiology

• Response tracking

  See what's working and maximise uptake.

  Optical and audiology

• Unsubscribe management

  Preferences respected, automatically.

  Optical and audiology

• Text templates

  Saved templates for the conversations you have daily.

  Optical and audiology

• Automatic SMS translation

  Texts sent in each patient's primary language.

  Optical and audiology

• Live translation window

  Real-time translated conversations at the desk.

  Optical and audiology

Optical Audiology Shared by both