Every feature.
Both disciplines.

One live record per patient, shared by every module — and by both disciplines.

• One record, both disciplines

  Optical and audiology share a single patient record — nothing siloed.

  Optical and audiology

• One-screen record card

  Find the name and every key detail is immediately to hand.

  Optical and audiology

• Automatic field colouring

  Critical information colours itself so it can't be missed.

  Optical and audiology

• User-definable prompts

  Nudge every team member to record things the same way.

  Optical and audiology

• Live status bar

  DD plans and order status visible the moment the record opens.

  Optical and audiology

• Patient codes

  Flag patients for alerts, safeguarding notes or campaign targeting.

  Optical and audiology

• Family groups

  Link households and search by family.

  Optical and audiology

• Whole-family address moves

  A house move updates every family member in one edit.

  Optical and audiology

• Duplicate detection & merge

  Spot duplicate records and merge them in a click.

  Optical and audiology

• Postcode lookup & Google Maps

  Addresses complete themselves, with the map a click away.

  Optical and audiology

• Document storage

  Any document type stored and retrieved — fields, scans, GP replies.

  Optical and audiology

• Merging forms & letters

  Forms, letters and documents that merge with patient information.

  Optical and audiology

• Maintained College database

  College lookups maintained for you, like the GP database.

  Optical

• Patient portraits

  Put a face to the name at the front desk.

  Optical and audiology

• Patient journey status & notes

  Track where each patient is, across the whole relationship.

  Optical and audiology

• Action Points

  Digital post-it notes that keep you ahead of patient queries.

  Optical and audiology

• Deep patient search

  Search by multiple criteria, with an extensive recent-search memory.

  Optical and audiology

• Due dates in search results

  Next appointment due highlighted in search — family filter shows the whole household.

  Optical and audiology

A diary the whole practice can trust, for clinic rooms and test booths alike.

• Drag-and-drop booking

  Book, move and rebook by dragging.

  Optical and audiology

• Visual appointment types

  Durations and types are visible at a glance.

  Optical and audiology

• Per-clinician appointment types

  Each clinician's diary reflects how they actually work.

  Optical and audiology

• Quick-pick search

  The next suitable slot, found instantly.

  Optical and audiology

• Automatic reminders

  SMS and email reminders go out without anyone remembering.

  Optical and audiology

• Cancellation list

  Fill gaps fast when appointments free up.

  Optical and audiology

• Room & resource allocation

  Equipment and rooms scheduled alongside people.

  Optical and audiology

• Online booking

  Patients book into controlled slots from your website.

  Optical and audiology

• Appointment-due search

  Find patients whose next visit is due — optical or audiology.

  Optical and audiology

• Custom diary views

  Every user sees the diary their way.

  Optical and audiology

The whole examination on one screen, shaped to each clinician — for sight tests and hearing assessments.

• Whole exam on one screen

  No tab-switching mid-examination.

  Optical and audiology

• Individualised templates

  Exam templates shaped per clinician and per discipline.

  Optical and audiology

• Logical exam flow

  Previous Rx and dispenses, history, examination, refraction, outcome — in order.

  Optical

• Dedicated hearing assessment record

  A structured audiology record on the same patient file as the eye exam.

  Audiology

• Lensmeter & autorefractor integration

  Instrument readings flow straight into the record.

  Optical

• Imaging & equipment links

  Links to available clinical equipment — OCT included.

  Optical

• Pre-screen module

  Run pre-screening in a separate room, under its own security level.

  Optical

• Clinical dictation

  Speak notes straight into the record.

  Optical and audiology

• Personal predictive statements

  Note-taking that learns each user's phrasing.

  Optical and audiology

• Spell check throughout

  Every notes box, checked as you type.

  Optical and audiology

• Unlimited contact lens prescriptions

  As many CL prescriptions per patient as you need.

  Optical

• Maintained contact lens database

  Validated parameters and product links, maintained for you.

  Optical

• Freehand drawings

  Sketch and store annotated drawings and images.

  Optical and audiology

• Medication database

  NHS-linked medication lookup with predictive entry.

  Optical and audiology

• GP lookup via NHS Spine

  No GP list to maintain — ever.

  Optical and audiology

• Referral forms & EERS links

  Referral paperwork from the record, with electronic referral links.

  Optical

• Multiple records open

  Compare or work across several clinical records at once.

  Optical and audiology

• Supervisor sign-off

  Pre-reg and locum work counter-signed properly.

  Optical and audiology

• Full audit trail

  Every change tracked, always.

  Optical and audiology

From recommendation to collection, with nothing lost in between.

• Lens comparison screen

  Options and prices side by side, mirroring the conversation.

  Optical

• Lens availability checks

  Compatibility and availability confirmed as you dispense.

  Optical

• Real-time frame stock

  See frame availability across branches while you dispense.

  Optical

• Direct-to-supplier ordering

  Lab and supplier orders sent straight from the system.

  Optical

• Automatic NHS voucher pricing

  Voucher values adjust prices automatically.

  Optical

• Promotions engine

  Time-framed promotion prices and product combinations, with costs adjusted to match.

  Optical

• Lens catalogues with sales support

  Downloadable catalogues carrying brand features and blurb to assist the conversation.

  Optical

• Spectacles order history

  Every pair, every spec, on the record.

  Optical

• Hearing device orders

  Device sales and orders tracked to collection on the same record.

  Audiology

• Order status everywhere

  Progress visible on the record, the diary and the till.

  Optical and audiology

• Automatic delivery updates

  Patients advised automatically when orders arrive.

  Optical

• Automatic stock adjustment

  Dispensing updates stock without a second entry.

  Optical and audiology

An accurate till with an audit trail behind every key.

• Touch-screen till

  Fast, optical-optimised point of sale.

  Optical and audiology

• Barcode support

  Scan frames, solutions and accessories.

  Optical and audiology

• User-definable products & VAT

  Your catalogue, your VAT treatments.

  Optical and audiology

• Walk-in sales

  Serve non-patients without polluting records.

  Optical and audiology

• End-of-day cashing up

  Reconciliation with float brought forward — second to none for accuracy.

  Optical and audiology

• Full transaction audit trail

  Every till action attributable, with sales allocated to staff members.

  Optical and audiology

• Refunds & write-offs done right

  VAT, sales and stock reports adjust themselves automatically.

  Optical and audiology

• Flexible VAT handling

  % VATable, dispensing fee and cost-plus methodologies supported.

  Optical and audiology

• User-definable till buttons

  Your till buttons and pages, arranged for your counter.

  Optical and audiology

• eGOS integration

  GOS claims handled electronically, with NHS payment reconciliation.

  Optical

• PDQ integration

  Card terminals connected to the till.

  Optical and audiology

• Bank reconciliation

  Separate banking, PDQ, credit transfer and petty cash entries.

  Optical and audiology

Care plans, direct debits and regular supply — controlled, visible and reconciled.

• Contact lens supply packages

  Patient-specific packages of regular CL supply.

  Optical

• Care schemes & savings plans

  Own care schemes, savings plans and interest-free credit accommodated.

  Optical and audiology

• Direct debit integration

  Integrates with DD software, with money moved between till and DD module.

  Optical and audiology

• Mandate generation

  Standing order and DD mandates generated from the system.

  Optical and audiology

• Online mandate pages

  Approved online mandates remove paper mandate management.

  Optical and audiology

• Standing order reconciliation

  Regular payments reconciled against supply.

  Optical and audiology

• Balance visibility

  Products supplied and monies received, clear on every record.

  Optical and audiology

• DD plan control

  Upcoming patient payments visible and manageable.

  Optical and audiology

Know what you hold, where it is and what it's doing.

• Branch availability & pricing

  Stock and prices per branch, visible everywhere.

  Optical and audiology

• Minimum stock alerts

  Reorder points that watch themselves.

  Optical and audiology

• Quick reconciliation

  Count and correct without closing the shop.

  Optical and audiology

• Consignment vs purchased

  Both tracked properly, separately.

  Optical and audiology

• Slow-moving stock reports

  Spot the frames that aren't earning their shelf space.

  Optical and audiology

• Minimum-level reorders

  Sundry reorders created quickly from minimum levels.

  Optical and audiology

• Stock visibility anywhere

  View any branch's stock levels from any location.

  Optical and audiology

The right nudge, the right channel, the right patient — automatically.

• Multi-channel recall

  SMS, email, letter and phone schemes, fully configurable.

  Optical and audiology

• Per-type schemes

  Different schemes per patient type — optical and audiology recalls run side by side.

  Optical and audiology

• Multiple recalls per patient

  Sight test, CL check and hearing review each on their own cycle.

  Optical and audiology

• Preferred channels

  Patient and practice communication preferences respected.

  Optical and audiology

• Automated follow-ups

  Non-responders chased without anyone lifting a phone.

  Optical and audiology

• Collection chasing

  Automated recalls for orders awaiting collection.

  Optical and audiology

• Aftercare touches

  Satisfaction questionnaires and follow-ups for higher-value purchases.

  Optical and audiology

• Between-visit communication plans

  Patients allocated automatically to plans that keep in touch between appointments.

  Optical and audiology

• Full communication history

  Every contact with the patient, on the record.

  Optical and audiology

• Response tracking

  See what's working and maximise uptake.

  Optical and audiology

• Unsubscribe management

  Preferences respected, automatically.

  Optical and audiology

• Text templates

  Saved templates for the conversations you have daily.

  Optical and audiology

• Automatic SMS translation

  Texts sent in each patient's primary language.

  Optical and audiology

• Live translation window

  Real-time translated conversations at the desk.

  Optical and audiology

Fill the diary from the data you already hold.

• Deep segment search

  Search by demographics, prescription and sales history.

  Optical and audiology

• Purchase-based targeting

  Find patients who bought specific products or ranges.

  Optical and audiology

• Campaign tagging

  Tag patients into campaigns and track them through.

  Optical and audiology

• ROI tracking

  Full send history means real ROI calculations, not guesses.

  Optical and audiology

• Third-party fulfilment export

  Export campaign data for external mailing houses.

  Optical and audiology

• Event automations

  Birthday texts and milestone touches, on autopilot.

  Optical and audiology

• Client grading

  Automatic grading to focus effort where it matters.

  Optical and audiology

The numbers you actually run the practice on.

• Practice dashboards

  Comprehensive dashboards across sites and disciplines.

  Optical and audiology

• Bespoke reports

  Ask for the report you want — we build it into your system.

  Optical and audiology

• Concurrent reports

  Run several reports at once and keep working.

  Optical and audiology

• KPI tracking

  The figures you care about, together in one view.

  Optical and audiology

The unglamorous things, done properly.

• Task management

  One-off and recurring tasks, delegated with completion visibility.

  Optical and audiology

• Staff rota

  Who's where, planned in the same system.

  Optical and audiology

• Multi-branch

  One system across every location, with branch-level control.

  Optical and audiology

• Purchase orders & supplier invoicing

  Raise, receive and process in one flow.

  Optical and audiology

• Deferred payments & claims

  Tracked until the money actually lands.

  Optical and audiology

• Phone book

  The practice's numbers, in the system everyone's already in.

  Optical and audiology

• True multi-tasking

  Multiple forms, screens and records open at once.

  Optical and audiology

• Close & Go navigation

  Fly round the system with one-tap navigation.

  Optical and audiology

• Arrive & Go

  Marking a patient arrived jumps you straight into the next task.

  Optical and audiology

• Per-user personalisation

  Colour schemes, font sizes and diary views per user.

  Optical and audiology

• Linked applications

  Jump to the tools you use alongside i-Clarity.

  Optical and audiology

• MTD links

  Making Tax Digital connections for the accounts.

  Optical and audiology

A complete audiology workflow — clinical and commercial — inside the same record as the eye exam.

• Structured audiology case history

  Reasons for visit, notes, general health, medication and family history.

  Audiology

• Configurable clinical questionnaires

  Shape the assessment to how your clinicians work.

  Audiology

• Otoscopy & hearing assessment recording

  Documented on the record, throughout the patient journey.

  Audiology

• Integrated audiogram

  Air and bone conduction, left/right plotting, masked and unmasked thresholds.

  Audiology

• Frequency-specific thresholds

  Multiple audiometric symbols and test conditions.

  Audiology

• Speech audiometry & masking

  Recorded alongside pure tone results.

  Audiology

• Right & left ear clinical notes

  Per-ear notes on every assessment.

  Audiology

• Previous results for comparison

  Compare today's audiogram against the last — on screen.

  Audiology

• COSI needs assessment

  Record individual listening difficulties, track improvement and final ability.

  Audiology

• Outcome & recommendation recording

  Outcomes, follow-up notes and recommendation status on the record.

  Audiology

• Hearing aid recommendation workflow

  From recommendation to dispensing notes to fitting record.

  Audiology

• Fitting & dispensing records

  Every device, every fitting, on the patient file.

  Audiology

• Follow-up & next-due scheduling

  Follow-up management with hearing recalls on their own cycle.

  Audiology

• Referral recording & response tracking

  Referrals, responses and clinical outcomes documented.

  Audiology

• NOAH import & export

  Connected audiological test results and fitting data — without duplicating the patient.

  Audiology

• Complete historical record

  The whole hearing history, alongside the whole eye history.

  Audiology

The platform bends to your practice — not the other way round.

• Bespoke automation

  Automations written for your workflow — from birthday texts to auto-grading.

  Optical and audiology

• Bespoke development

  Genuinely custom capability, built to your requirement.

  Optical and audiology

• GOS claim management

  NHS claim workflows built into the admin day.

  Optical and audiology

• Regular updates

  New capability shipped continuously, driven by user feedback.

  Optical and audiology